Terms of Service

These Terms of Service ("Terms") govern your access to and use of NextGen Response (the "Service"), operated by NextGen Response ("we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms.

NextGen Response provides an AI voice agent that answers phone calls on behalf of your business, captures caller information, generates call summaries, and can assist with scheduling. The Service is provided as a tool to support your business — it does not replace your own judgment, and you remain responsible for confirming appointments, following up with customers, and verifying information the Service captures.

AI-generated summaries, transcripts, and booking details may occasionally contain errors. We work to keep the Service accurate and reliable, but we do not guarantee that every call will be handled or summarized without error.

You must provide accurate information when creating an account and keep your login credentials secure. You are responsible for all activity that occurs under your account, including actions taken by team members you invite. Each account is scoped to a single business ("organization"); your data is not visible to other organizations using the Service, and other organizations' data is not visible to you.

The Service is billed on a subscription basis through Stripe, our payment processor. Your plan includes a set number of included call minutes per billing period; minutes used beyond that allotment are billed per-minute at the rate shown at checkout. By subscribing, you authorize us to charge your payment method on file for recurring subscription fees and usage charges.

You may cancel your subscription at any time from the Billing page; cancellation takes effect at the end of your current billing period. Fees already billed are non-refundable except where required by law.

Calls answered by the Service may be recorded, transcribed, and analyzed by our AI voice agent and supporting infrastructure in order to deliver the Service, generate summaries, and improve call handling quality. By default, the Service discloses to callers that the call may be recorded.

Recording and monitoring phone calls is subject to consent requirements that vary by state and country. You are responsible for ensuring your use of the Service complies with the call-recording laws applicable to your business and your customers, including any additional disclosures your jurisdiction may require.

If you provide a mobile number for SMS notifications and check the consent box in Settings, we will send you text messages about new calls and leads captured by the Service. Message frequency varies based on your call volume. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing the Service.

Reply STOP to any message to opt out of SMS notifications at any time, or reply HELP for assistance. You can also disable SMS notifications from your Settings page. See our Privacy Policy for how we handle your phone number and message data.

You agree not to use the Service to violate any law, infringe on others' rights, transmit unlawful or harassing content, or attempt to reverse-engineer, disrupt, or gain unauthorized access to the Service or its underlying systems.

You retain ownership of your business data and the call data collected on your behalf. We process this data solely to provide, maintain, and improve the Service, as described in our Privacy Policy.

The Service is provided "as is" without warranties of any kind, express or implied. To the fullest extent permitted by law, NextGen Response will not be liable for indirect, incidental, or consequential damages, including lost revenue or missed appointments, arising from your use of the Service. Our total liability for any claim will not exceed the fees you paid us in the three months preceding the claim.

We may suspend or terminate your access to the Service if you violate these Terms. You may stop using the Service and cancel your subscription at any time.

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.

Questions about these Terms? Contact us at legal@nextgenresponse.co.